Refund policy

Returning an unopened item

You may return an unopened item in its original, undamaged packaging within 7 days of receiving it. Tell us first on WhatsApp at +971 55 114 4698 or by email at Livorabeauty.ae@gmail.com, quoting your order number, and we will explain how to send it back.

You pay the return shipping cost, unless the item is faulty, damaged or not what you ordered.

Items we cannot take back

For hygiene and safety reasons, we cannot accept the return of beauty, personal care or wellness products once they have been opened, used, or had their seal broken. This does not affect your rights if an item is faulty.

We also cannot accept returns of items made or personalised to your request.

If something is wrong with your order

If an item arrives damaged, faulty, or is not what you ordered, contact us within 48 hours of delivery and send photographs of the item and its packaging. We will collect it at our cost and, once we have checked it, send you a replacement or a full refund including the delivery charge you paid.

Refunds

Once we receive and check the returned item, we process your refund within 7 business days.

• Card, Apple Pay and Google Pay: refunded to the same card or wallet. Your bank may take a further 5 to 10 business days to show it.
• Cash on delivery: refunded by bank transfer to an account in your name, which we will ask you for.

Delivery charges are not refunded on a change-of-mind return. If you paid a cash on delivery surcharge, it is not refunded either, because it covers a service already provided.

If a returned order drops below a discount or free delivery threshold, the discount is recalculated and the delivery charge you should have paid is deducted from your refund.

Cancelling an order

You can cancel free of charge at any time before your order is handed to the courier. Contact us as quickly as possible, since orders are packed fast. Once the order is with the courier, our return rules above apply.