Delivery policy

Where we deliver

We deliver across all seven emirates of the United Arab Emirates, through our delivery partner Quiqup. We do not ship outside the UAE.

Services and charges

Service	Charge	When it arrives
Standard delivery, all emirates	AED 30	Next day for orders placed before 1:45 pm, delivered between 9 am and 10 pm
Express delivery, Dubai only	AED 50	Within 4 hours for orders placed before 5:45 pm
Remote areas	AED 50	Within 2 to 5 days, delivered on Thursdays and Sundays only

Delivery is free on orders over AED 300. For express delivery in Dubai and for deliveries to remote areas, delivery is free on orders over AED 500.

These amounts are what you actually pay for the products after any discount, and they do not include the delivery charge or the cash on delivery surcharge. Your cart always shows how much more you need to add.

Orders weighing more than 5 kg carry an extra charge of AED 3 per additional kilogram, which is calculated automatically in your cart. Free delivery covers orders up to 10 kg. Above that, AED 3 applies for each kilogram over 10 kg.

Cut-off times are 1:45 pm for standard and remote area deliveries and 5:45 pm for express delivery, in Dubai time. Orders placed after the cut-off, or on a UAE public holiday, are handled on the next working day, and a public holiday can move your delivery date. At checkout you always see the date your order is expected to arrive.

Cash on delivery

Cash on delivery is available on orders up to AED 500 and carries a surcharge of AED 10. Our courier can take cash or card at the door. Please have the correct amount ready.

Tracking your order

When your order is collected, we send you a tracking link by email, and you can also follow it on our Contact page using your order number.

If you are not at home

Standard and remote area deliveries include three attempts. After two unsuccessful attempts, the courier contacts you to arrange the third. Express delivery includes one attempt only, because it is a direct, timed service.

If all attempts fail, the order returns to us. We will contact you to arrange redelivery, which is charged again, or to refund you for the products, minus the original delivery charge.

Please give a complete address with a building name and a phone number that is switched on. Most failed deliveries are caused by incomplete addresses.