Privacy policy

Who is responsible for your data

Livora Beauty Requisites Trading, Dubai Trader License 1581628, is responsible for the personal information collected through this website. Contact us at Livorabeauty.ae@gmail.com with any question about your data.

What we collect

• When you order: your name, phone number, email address, delivery address, what you bought, and the amount paid.
• When you contact us: your name, phone number, email address, order number, and your message.
• When you browse: which pages and products you view, what you add to your cart, your language, and general device information. We use this to understand what our customers want and to improve the shop.

We never see or store your full card number. Card details are entered directly with our payment provider.

Why we use it

We use your information to process and deliver your orders, to send you order updates, to answer your questions, to handle returns and refunds, to prevent fraud, to keep the records our licence requires, and to improve the website.

We only send marketing messages if you ask us to, and you can stop them at any time.

Offers and news

At checkout you can tick a box to receive offers and news from us by WhatsApp or email. The box is not ticked unless you tick it, and you do not need it to place an order. We only send offers to people who ticked it. We use your name, phone number and email address for this, and we may send new products, discounts and reminders about products you have bought before.

Every message ends with a link. Tap it and we stop straight away, with no login and nothing to fill in. You can also message us on WhatsApp or write to Livorabeauty.ae@gmail.com and we will stop them. Stopping offers never affects your orders: we will still send you order and delivery messages. We keep a record of when you agreed and when you stopped.

Who we share it with

We share only what is needed, with companies that help us run the shop:

• Quiqup, our delivery partner, receives your name, phone number and address so your order can be delivered.
• Stripe processes card payments.
• Supabase and Vercel store and serve the website and its database.
• Resend sends your order emails.

We do not sell your personal information to anyone. Some of these providers store data outside the UAE, with appropriate protections in place.

How long we keep it

Order and receipt records are kept for five years, as UAE commercial record rules require. Browsing data is kept for up to two years. Contact messages are kept for two years.

Your choices

You can ask us to see the information we hold about you, correct it, or delete it. We will always do so, except for order records we are legally required to keep. Write to Livorabeauty.ae@gmail.com and we will reply within 30 days.

Cookies

We use cookies that are needed for the site to work, such as remembering your language and your cart, and simple analytics of our own to count page and product views. We do not use advertising cookies or share your browsing with advertising networks.

Children

This website is intended for adults. We do not knowingly collect information from anyone under 18.

Changes

If we change this policy, the updated version appears here with a new date.